Support Type
Most frequently asked questions
On the Batji FAQ page, we've organized the most important topics in plain, easy-to-follow language.
Account & Registration
Answers to all questions about account creation, email verification, updating personal details, and identity verification.
Deposits & Withdrawals
Deposit and withdrawal methods, processing times, and troubleshooting for bKash, Nagad, and Rocket.
Bonuses & Offers
Detailed answers covering welcome bonuses, cashback, reload offers, and rollover requirements.
Betting & Games
Everything you need to know about placing bets, understanding odds, live betting, and games.
Security & Privacy
Questions about password reset, two-factor authentication, account security, and data privacy.
Support & Contact
How to reach support, live chat, email, and how to file a complaint.
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Account & Registration
On the registration page Go. Fill in the form with your name, mobile number, email, and password. Your account will be ready in just 2 minutes with instant activation.
No. Under Batji's policy, each person may only hold one account. If multiple accounts are found, both may be closed and any remaining balance may be forfeited.
The minimum age to register on Batji is 18. Providing inaccurate information during age verification may result in your account being permanently closed.
Yes. After logging in, you can update your name, email, and mobile number from your profile settings. Note that some changes may require identity verification.
Email us at support@batji.ws or let us know via live chat. Any pending withdrawals will be processed before your account is closed.
Login & Access
On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and a reset code will be sent to you. Use the code to set a new password.
After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Try again after 30 minutes or log in using OTP. For urgent help, contact support.
On the login page Select the "Login with OTP" tab. Enter your mobile number, click "Send OTP," and sign in using the 6-digit code sent to your phone.
You can log in from multiple devices. However, if you notice a login from an unrecognized device, change your password immediately and notify support.
Deposits & Withdrawals
Deposits and withdrawals are supported through multiple methods, including bKash, Nagad, Rocket, Upay, and bank transfer. All available options can be found on the payment page.
The minimum deposit is just ৳500. However, to qualify for the welcome bonus, your first deposit must be at least ৳1,000.
Withdrawals to bKash, Nagad, and Rocket are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days.
Wait 30 minutes. If it still hasn't arrived, email support@batji.ws with your transaction ID or reach out via live chat. The issue will be resolved promptly.
Yes. For security purposes, identity verification (NID or passport) may be required on your first large withdrawal. This is a one-time process only.
Bonuses & Promotions
Make your first deposit of ৳1,000 or more after registering and a 100% bonus (up to ৳10,000) will be credited to your wallet automatically — no code needed.
To withdraw bonus funds, you must wager 10x the bonus amount. For example, a ৳5,000 bonus requires ৳50,000 in total bets to complete the rollover.
Every Monday, a cashback of 5–10% of the previous week's net losses is credited automatically to your wallet and is available for direct withdrawal.
Yes. If you'd prefer not to meet the bonus requirements, you can request a bonus cancellation through support. Note that any winnings earned from the bonus cannot be withdrawn.
Betting & Games
You can bet on 20+ sports including cricket, football, tennis, badminton, basketball, and volleyball. Both live and pre-match betting are available. Sports Events See full details on the page.
Odds are a numerical representation of your chances of winning. For example, a ৳100 bet at odds of 2.5 returns ৳250 if you win. Batji uses decimal odds, which are straightforward to understand. Betting Guide View.
Once a bet is placed, it generally cannot be cancelled. However, some bets include a "Cash Out" option, which lets you withdraw part or all of your stake before the match ends.
The minimum bet is ৳100. The maximum bet varies by event and market, generally up to ৳5,00,000. Limits may differ for live betting.
Yes. All casino games on Batji are from certified software providers and are RNG (Random Number Generator) verified. RTP information for each game can be found in the game's info section.
Security & Privacy
Yes. Batji uses SSL 256-bit encryption. Your personal information and payment data are fully encrypted and are never shared with third parties.
After logging in, go to Profile → Security Settings → "Two-Factor Authentication". Verify your mobile number to enable 2FA.
Change your password immediately and notify us at support@batji.ws. Our security team will review all active sessions on your account and take the necessary action.
No, never. No Batji staff or support agent will ever ask for your password. If anyone does, it's a scam — report it to support immediately.
Responsible Gaming
Profile Settings → Responsible Gaming You can set daily, weekly, or monthly deposit and betting limits in the settings section. Once set, any changes take 24 hours to take effect.
Yes. You can use the Self-Exclusion option to temporarily deactivate your account for anywhere between 1 week and 6 months. Logging in or placing bets will not be possible during this period.
Support & Contact
There are three ways to reach support: 1) Click the live chat button at the bottom right of the page. 2) Email us at support@batji.ws. 3) Open a support ticket from your profile. We're available 24/7.
Yes. The Batji support team is fully available in Bengali. Whether via live chat, email, or a support ticket, you're welcome to write in Bengali.
Send a detailed email to support@batji.ws including your account number, the date of the incident, and a description of what happened. A written response will be provided within 48 hours.
First, refresh the page and clear your browser cache. If the issue persists, contact us via live chat with a screenshot and our technical team will resolve it promptly.
Direct Contact
Can't find an answer? We're here to help
If you can't find your question in the FAQ, feel free to reach out to our support team directly.
Live Chat
Click the chat icon at the bottom right of the page. Average response time is under 2 minutes.
24/7 Active
Support Ticket
Open a ticket from your profile after logging in. You'll receive a written response within 48 hours.
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