Batji's Privacy policy — Your data is safe with us

Batji ("We", "Platform") places the highest importance on the privacy of your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure.

This policy applies to the Batji website, mobile app, and all digital services. It takes effect as soon as you register, play, or use our platform in any way.

We adhere to international data protection standards, and your data will never be sold to third parties under any circumstances. Your trust in Batji is our most valuable asset.

Batji may collect the following types of information:

Batji collects data through several methods:

• Directly from you: Through the registration form, KYC verification process, payment forms, and support chat.
• Automatically: Through cookies, log files, and tracking technologies while you use the platform.
• From third parties: Limited data from payment providers (bKash, Nagad, Rocket) and identity verification services.
• From public sources: Public databases for fraud detection purposes.

Data collection is kept to a minimum in every case and used only for its stated purpose.

Batji uses your data for the following legitimate purposes:

• Account Management: To create your profile, verify logins, and keep your account secure.
• Payment processing: To process deposit and withdrawal requests quickly and securely.
• KYC & age verification: To comply with legal obligations and ensure the protection of minors.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To analyze gaming behavior and identify potential problem patterns early.
• Customer Support: To resolve your questions and complaints promptly.
• Service Improvement: To use analytics for improving your experience on the platform.
• Legal Obligations: To meet regulatory requirements.

Batji strictly limits data sharing. Your information may only be shared in the following circumstances:

• Payment providers: Only the data necessary to process transactions. These parties are not permitted to use your data independently.
• Identity verification services: Regulated data sharing to complete KYC.
• Legal Authorities: To comply with court orders or government directives.
• Anti-money laundering: As required to report suspicious financial activity.
• Technology Partners: Solely for service delivery, under strict confidentiality agreements.

The Batji website uses cookies and similar technologies, which fall into three main categories:

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these. They cannot be disabled.
• Functional Cookies: These remember your language preference and gaming settings. You can turn them off, though some features may not work as expected.
• Analytics cookies: Collects anonymous data to understand which parts of the platform are used most. These can be turned off entirely.

Cookie consent is requested the first time you access the platform. You can also manage cookie preferences through your browser settings.

Batji follows industry-leading standards to protect your data:

• 256-bit SSL/TLS Encryption: Across all data transfers.
• AES-256 Encryption: For sensitive data stored in our databases.
• Two-factor authentication (2FA): An extra layer of security when logging into your account.
• Firewall & DDoS Protection: To protect against cyberattacks.
• Regular Security Audits: Periodic audits conducted by independent experts.
• Staff Training: All team members are trained in data privacy practices.
• Incident Response Plan: A response plan is in place to act swiftly in the event of any data breach.

In the event of a data breach, we will notify the relevant authorities and affected users within 72 hours.

Batji does not retain data longer than necessary. General guidelines:

• Account information: For the duration of active account use and 5 years after closure (as required by law).
• Transaction history: 7 years (financial regulatory requirement).
• KYC Documents: 5 years after account closure.
• Gaming history: 3 years or until legal obligations are fulfilled.
• Log Files: 90 days.
• Cookie Data: Session cookies are cleared when you close your browser; persistent cookies last up to 1 year.

You have the following rights over your personal data:

To exercise these rights, email us at support@batji.ws. We will respond within 30 days.

Batji is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18.

• If we discover that a minor has created an account, it will be immediately closed and all collected data will be deleted.
• If parents suspect their child is using Batji, please contact our support team immediately.
• Keep your Batji account locked with a strong password on any shared family device.

Batji may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• You'll be notified at your registered email address whenever significant changes are made.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• To view a previous version of this policy, please contact our support team.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@batji.ws
• Live chat: Available on the platform 24/7
• Response time: Usually within 24 hours; up to 30 days for complex matters

When submitting a data protection request, please send it from your registered email address and include your account number for verification.